Job Description
Job Description: -
❖ Handle inbound queries from clients across multiple channels — email, chat, and phone.
❖ Troubleshoot and resolve issues related to expense workflows, policy configurations, travel booking integrations, and reimbursement processes.
❖ Coordinate with internal product and technical teams to escalate and follow through on complex issues.
❖ Ensure resolution of queries within defined SLA timelines, maintaining a high-resolution rate.
❖ Document support interactions accurately in the CRM and contribute to the internal knowledge base.
❖ Assist clients during onboarding and product rollouts, providing guidance on platform features and best practices.
❖ Proactively identify recurring issues and provide structured feedback to the product team for continuous improvement.
❖ Support implementation of client changes requests in coordination with the customer success team.
Required Skills:...
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