Technical Support Specialist

Description

The Technical Support Specialist provides world‑class hardware technical support to customers of Synapse ITS products, answering initial questions and requests and providing step‑by‑step guidance. The role uses ticketing software, CRM, ERP, and other tools to resolve issues and process warranty RMA claims, ensuring customer satisfaction.

Specialist is responsible for the technical understanding throughout the product life cycle—from development, pre‑sales support, post‑sales support, to end‑of‑life. This includes design, manufacturing, testing, use, diagnosis, re‑work, and recycling. Ideal candidates will have prior experience with traffic‑calming solutions such as mid‑block crosswalk beacons, warning beacons and signs, school‑zone beacons, and radar speed signs, and possess working knowledge of mechanical and electrical/electronics troubleshooting techniques.

Job Duties

Primary Technical Support

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