Job Description
The Role
As the Team Lead, you provide both technical leadership and people management for the most senior members of the customer support organisation. You manage the Senior Support Analysts and 3rd Line Developers, ensuring technical excellence while developing their skills and career progression. You serve as the technical escalation point for the entire support team and work closely with the Customer Support Manager to drive strategy, process improvements, and team development.
This role requires deep technical expertise combined with people leadership skills. You balance hands-on technical work on the most complex issues with coaching, mentoring, and developing your direct reports.
What You’ll Be Doing
People Management
- Manage and develop Senior Support Analysts (3-4 people) and 3rd Line Developers (2 people)
- Conduct regular 1-on-1s and provide ongoing coaching and feedback ...
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