Job Description
Requirements
- Grade 12 (Matric) certificate
- Technical diploma, degree or relevant qualification would be an advantage
- 1-2 years of experience in technical support, IT support, electronics, or similar work
- Good at solving problems
- Love learning about technology
- Good communication skills (speaking and writing)
- Patient and focused on helping customers
- Can work well under pressure
- Comfortable using mobile apps and cloud platforms
- Technical subjects from school
- Experience helping installers or trade customers
- Knowledge of smart homes, IoT, CCTV, or networking
- Basic electrical knowledge (switches, relays, live/neutral wiring)
- Understanding of home networks and connected devices
Role Details
- Help customers by phone, email, WhatsApp, and online ticket systems
- Help customers and installers set up and fix ...
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