Job Description
Key Responsibility
Technical Support Operations
- Provide daily technical support to dealers and service centers regarding vehicle diagnosis, repair processes, and technical issues.
- Assist dealers in troubleshooting complex vehicle issues and coordinate technical escalation with HQ technical teams when necessary.
- Monitor and track recurring technical issues, product quality concerns, and field cases.
- Support implementation of technical campaigns, service actions, recalls, and product improvement activities.
- Prepare and distribute technical bulletins, service information, and repair guidance to dealers.
- Support new model launch preparation, including technical documentation and service readiness.
Warranty & Claim Management
- Manage warranty claim review, validation, submission, and settlement processes.
- Monitor dealer warranty claim quality and ensure compliance with company warranty policies and procedures.
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