Job Description
- BTech in a relevant IT field is preferred but not mandatory
Responsibilities:
- Provide technical support and assistance to customers
- Diagnose and troubleshoot hardware and software issues on all IOS Devices
- Conduct repairs and replacements of faulty components in accordance with the company's guidelines and standards
- Assist customers in setting up and configuring their devices
- Upsell and promote company products, accessories, and services based on customer needs
- Effectively communicate technical information to customers in a clear and understandable manner
- Handle challenging customer situations with patience, empathy, and professionalism
- Collaborate with other team members to resolve complex technical issues
- Maintain accurate records of customer interactions, repairs, and transactions
- Stay updated on the latest company products, technologies, and troubleshooting ...
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