Job Description
Summary
- To provide technical assistance by answering questions and resolving problems on the organization’s computer hardware, systems software, applications software, Network, Printer and all other computer related problems.
- To generate the reports and integrate sources through automation for vulnerability assessment and penetration testing activities.
General Responsibilities
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DeskSide Support
- Installs, configures and upgrades new hardware or software systems or components, ensuring integration with existing network system
- Attending customer inquiries, diagnosing problems and providing solutions remotely and/or onsite
- Escalate requests, especially pertaining to network connections, to the appropriate party, as needed. Includes coordinating user access for staff to the US team
- Provides operational support for the organization's information systems and peripheral equipment, ...
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