Job Description
Caldwell Communications Consultancy Philippines
Job Description
We are looking for Technical Customer Service Representatives to troubleshoot and support clients experiencing technical issues, providing clear solutions and professional guidance.
Responsibilities
- Handle technical inquiries via phone, chat, or email
- Troubleshoot software, hardware, or connectivity issues
- Guide clients with step‑by‑step solutions
- Document issues and resolutions accurately
- Escalate unresolved issues to higher‑level technical support
- Meet service quality and productivity targets
Schedule & Training
- Shifts include nights, weekends, and holidays
- Paid technical training provided
Requirements
- High School or Senior High School graduate (College preferred)
- Strong English and problem‑solving skills
- Customer‑focused and analyt...
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