Job Description
A leading customer support firm in Quezon City is seeking a Team Lead responsible for supervisory duties and the development of representatives. The role requires executing recovery strategies to meet department goals, monitoring client calibrations, and providing quality coaching. Candidates should have 1-2 years of experience as a Team Leader and must be amenable to Graveyard or Shifting schedules. A background in handling a Telco program is essential to succeed in this position.
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