Job Description

  Roles & Responsibilities:   
 First point of contact for any grievance management of customer 
 Create tickets based on customer query/grievance and works on it 
 Close the ticket as per timeline agreed and communicate to customer 
 If grievance is not resolved, assign it to next level as per matrix 
 Prompt, energetic and follow the timeline 
 Comply to defined processes 
  Mandatory Skills:   
 1. Graduate/PG from any recognised university 2. Minimum 3 years of experience in tele calling-inbound 

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Telecaller Inbound

Job Description

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