Job Description

 Job Description 
Managing inbound and outbound calls in a timely manner.

Following call center “scripts” when handling different topics.

Identifying customers’ needs, clarify information, research every issue and providing solutions.We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.Responsibilities

Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

Seize opportunities to upsell products when they arise

Build sustainable relationships and engage customers by taking the extra mile

Keep records of all conversations in our call center database in a comprehen...

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Telecaller

Job Description

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