Telesales Manager

We are looking for an experienced Telesales Manager to lead and optimise telesales operations for the Indonesian market. This role focuses on conversion performance, agent productivity, process improvement and close collaboration with CRM and Retention teams.

The ideal candidate has hands-on leadership experience, understands Indonesian customer behaviour and is data-driven in managing performance and sales funnels.

Key Responsibilities

• Lead and manage telesales agents handling Indonesian players/customers
• Oversee welcome calls, first deposit conversion, second deposit, retention and reactivation flows
• Set daily, weekly, and monthly KPIs for agents and monitor performance closely
• Analyse call performance, conversion rates, and agent productivity
• Conduct regular coaching, QA reviews, and performance feedback sessions
• Optimise call scripts, objection handling, and sales approach based on market behaviour