Job Description
Level: Level 1 Manager | Department: Operations
The Team Leader plays a critical role in ensuring operational excellence, consistency, and performance delivery — driving the success of our telesales team through strong leadership, coaching, and quality oversight.
Key Responsibilities
- Supervise daily telesales operations and ensure adherence to scripts, partnership criteria, and client guidelines
- Monitor call quality, lead qualification accuracy, and appointment scheduling effectiveness
- Provide coaching, feedback, and performance evaluations to telesales agents
- Prepare consolidated daily and weekly performance reports
- Act as liaison between Allied Fusion Services, Inc. and clients to ensure smooth communication and alignment
Qualifications
- At least 3 years of sales team management experience
- Experience handling telesales or appointment setting accounts ...
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