Job Description
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
- Understand and remainup-to-date with client’s policies and guidelines
- Review user reportsregarding website content
- Analyze and identifycontent on creator channels that is not in compliance with requirements and flag for action in a timelymanner
- Make well-balanceddecisions and help resolve inquiries according to defined policies andprocedures
- Serve as an advocatefor the user community
- Investigate and resolveissues that are reported on such as requests for account support and reports of potentially abusive content
- Review the reportedcontent within agreed turnaround times and standards of quality
- Recognize trends andpatterns, and escalate issues outside policy
- Fulfill baseproductivity and quality requirements of the client
- Respond to userinquiries with high quality, speed, empathy, and accuracy
- Gather, analyze, andutilize releva...
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