Third Line Support Engineer

We’re looking for a Third Line Support Engineer to support and maintain mission-critical systems across cloud, on-premise, and front-end environments. This is a hands-on role focused on resolving complex issues, maintaining system performance, and contributing to continuous improvement within a 24/7 service environment.

You will be an experienced third line engineer who thrives on solving complex technical problems. You take ownership of escalations, work confidently across multiple platforms, and communicate effectively with both technical and non-technical stakeholders.

Key Requirements

• 3–5 years’ experience in a third-line IT support role
• Strong programming knowledge (JavaScript, Python, React, Node)
• Good working knowledge of Linux and AWS
• Experience with AWS Lambda and/or Bash scripting
• Familiarity with API management tools
• Strong understanding of ITIL frameworks
• Proven troubleshoo...