Job Description
Elevate your career as a Night Shift IT Service Analyst in Toronto, Canada, focusing on delivering exemplary IT customer support. This position centers on responding to and resolving IT service requests efficiently and courteously.
As a key player in our IT Service Desk, this 6-month contract role with extension potential is designed for candidates with over two years of experience in customer support. You will execute critical tasks like incident logging, account management, and ensure clients receive high-quality service.
Key Responsibilities:
• Manage IT support calls through phone, email, and voicemail
• Analyze and resolve IT-related service requests effectively
• Log incidents in IT Service Management solutions
• Escalate unresolved issues to senior support teams
• Identify opportunities for improvement in service delivery
Requirements:
• 2+ years’ experience in a customer support role
• Preferred ITIL Foundations certification
• Knowledge of heal...
As a key player in our IT Service Desk, this 6-month contract role with extension potential is designed for candidates with over two years of experience in customer support. You will execute critical tasks like incident logging, account management, and ensure clients receive high-quality service.
Key Responsibilities:
• Manage IT support calls through phone, email, and voicemail
• Analyze and resolve IT-related service requests effectively
• Log incidents in IT Service Management solutions
• Escalate unresolved issues to senior support teams
• Identify opportunities for improvement in service delivery
Requirements:
• 2+ years’ experience in a customer support role
• Preferred ITIL Foundations certification
• Knowledge of heal...
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