Job Description
Current Employees:
If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here (https://www.myworkday.com/umiami/d/task/1422$7248.htmld) to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet (https://my.it.miami.edu/wda/erpsec/tipsheets/ER_eRecruiting_ApplyforaJob.pdf) .
CORE JOB FUNCTIONS
Position hours are 9:00AM - 6:00PM
+ Answers, screens, and routes inbound employee calls regarding HR, payroll, and compensation topics while adhering to call center protocols and service standards.
+ Authenticates employee identity prior to discussing or updating confidential HR or payroll information in compliance with privacy and security requirements. Documents all call details, inquiries, actions taken, a...
If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here (https://www.myworkday.com/umiami/d/task/1422$7248.htmld) to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet (https://my.it.miami.edu/wda/erpsec/tipsheets/ER_eRecruiting_ApplyforaJob.pdf) .
CORE JOB FUNCTIONS
Position hours are 9:00AM - 6:00PM
+ Answers, screens, and routes inbound employee calls regarding HR, payroll, and compensation topics while adhering to call center protocols and service standards.
+ Authenticates employee identity prior to discussing or updating confidential HR or payroll information in compliance with privacy and security requirements. Documents all call details, inquiries, actions taken, a...
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