Trading Application Support

The Trading Application Support team is an integral part of the wider IT Production department. The team is split across London and Sydney and is responsible for providing application support for CMC Markets’ award‑winning web‑based trading platforms. This role reports into the regional Trading Application Support Team Leader, who provides support, management and escalation for the role. Tasks come via monitoring alerts or tickets raised by internal CMC teams.

You will work closely with peers in London and Sydney, following current support processes to ensure that all incidents are resolved efficiently, and that any changes are implemented successfully. The teams work in a mixed operating system environment (Red Hat 70% and Windows 30% of the estate) with the London team primarily focusing on Red Hat trading applications and Sydney the Windows equivalents.

• Using our ‘follow the sun’ support model, ensure maximum availability and performance...