Trainer CRO Madrid

The selected candidate will join our Reservations Department and will be responsible for the training area within our Groups Department.

Responsibilities

• Conduct onboarding sessions for new hires, including company introduction.
• Deliver training on SAP, client identification, contracts and rates, reservation creation and modification, Evolution system, and call flow, among others.
• Address general questions and resolve doubts.
• Provide support during practical training sessions.
• Conduct refresher training for existing agents.
• Continuously improve training processes.
• Monitor and evaluate new employees.
• Provide feedback on training sessions and report to the supervision team, manager, and HR.

What We Are Looking For

• Ability to effectively convey essential knowledge during the training phase.
• Strong communication skills, persistence, ability to work under challenges...