Trainer, On Site (Sabah)

Position Responsibilities

Primary Roles:

1. Conduct regular outlet visitations to observe daily operations, provide on-the-job training to retail staff (baristas), assess skills and service standards, and give immediate, constructive feedback to enhance operational efficiency, product quality, and customer experience.
2. Perform Training Needs Analysis (TNA) based on insights from outlet visitation reports, identify training gaps, and coordinate with District Managers to implement targeted, ...