Trainer

We are looking for a passionate and detail-oriented Training Executive/Specialist to support training delivery, onboarding, and service quality initiatives. This role involves conducting training and quality assurance activities to ensure agents deliver accurate, professional, and consistent customer experiences.

• Conduct structured training for new hires on product knowledge, soft skills, and SOPs relevant to the campaign.
• Support cross-training initiatives to strengthen agent versatility and coverage.
• Work closely with Team Managers to assess training effectiveness and identify gaps.
• Provide regular refresher training and upskilling programs based on audit findings and client updates.
• Assist in creating training content, assessments, and learning materials tailored to evolving campaign needs.

• Perform regular audit...