Training Manager

Job Summary The Training Manager is responsible for managing the operational activities of the Learning and Development (L&D) department supporting Operations..

This roleleads thetraining team, overseesend-to-end training delivery,and drives continuous improvement in processesand performanceto enhance overall business results across our Americas sites(San Salvador, Bogota, Honduras, US).

The Training Manager works closely with internal business partnersand clients to ensuretraining effectiveness, operationalefficiency,and alignment with organizational goals.

Success Measures / KPIs include but are not limited to the following: ● Trainer, agent, and project attrition rates from training to 0-60 days in production ● Training efficiency improvements impacting new hire percent to goal, ,speed to proficiency and top KPIs and production metrics ● Training effectiveness and readiness metrics ensuring compliance with client and company per...