Training Manager - Sales and Communications

Training Strategy & Design

• Develop and implement global training frameworks for communications and sales programs.
• Standardize training modules across geographies while adapting to local needs.
• Integrate AI tools and digital learning platforms to enhance training effectiveness.

Program Delivery & Execution

• Lead the rollout of training initiatives across global sites.
• Facilitate workshops, simulations, and coaching sessions for frontline agents, supervisors, and managers.
• Ensure training programs are aligned with client requirements and business KPIs.

Performance Measurement

• Establish KPIs to measure training effectiveness and impact on sales/communications performance.
• Monitor completion rates, scorecards, and post‑training performance metrics.
• Provide regular reporting to senior leadership on training outcomes and ROI.

Stake...