Training Manager

Job Summary

The Training Manager is responsible for designing, implementing, and managing training programs that enhance employee performance and support business objectives. This role ensures that all new hires and existing employees are equipped with the necessary skills, product knowledge, and competencies to deliver excellent customer service in a BPO environment.

Key Responsibilities

• Lead the development and execution of training programs for new hires (New Hire Training) and existing employees (Refresher/Up-skill Training)
• Manage and oversee a team of trainers, ensuring high-quality delivery and consistent training standards
• Collaborate with Operations, Quality Assurance, and other departments to identify training needs and performance gaps
• Design training modules, materials, and assessments aligned with client requirements and company goals
• Monitor training effectiveness through evaluations, assessme...