Job Description

Overview EXL City of Cape Town, Western Cape, South Africa 
Job title:  Training Specialist 
Employment Type:  Full-Time (Work from Office) 
About the Role  
We are looking for an experienced and dynamic BPO Trainer  to join our team. The ideal candidate will have strong expertise in US motor (auto) and property insurance products , and the ability to deliver engaging, effective training to new and existing agents in a fast-paced BPO environment. 
What You’ll Do  
Facilitate comprehensive training programs for new and tenured agents covering: 
US motor and property insurance products  
Company policies and compliance guidelines  
Customer service standards and best practices  
US culture, communication styles, and customer expectations  
Develop and update training materials, assessments, and learning paths. 
Condu...
            

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