Job Description
Roles and Responsibilities
Position Summary
Key Objective / Purpose of the Job:
This is support role in core operations of Teams DR services, it’s a technical position in support
organization for Microsoft Teams DR deployment.Requires hands on working level knowledge and
understanding of architecture, applications, infrastructure, systems design and
integrations.Responsible Operations Support, Incident Management, MACD at different stages
during the customer delivery life cycle.
b) Major Activities
Provide Incident Management Support for all issues
Front end customers and key stakeholders during the Incident
Provide updates and drive incidents till resolution working with stakeholders
Lead support calls, major events during outages with customers, suppliers and internal
stakeholders
Support of MS Teams DR including configuration and testing.
Suppor...
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