Unified Communications Specialist

We are seeking a highly skilled Unified Communications Specialist with extensive experience in Microsoft Teams, video conferencing technologies, and NICE CXOne. The ideal candidate will have a deep understanding of voice and video technologies, contact centre solutions, and the ability to support enterprise customers effectively. This role requires strong technical expertise, excellent troubleshooting skills, and the ability to manage and support complex communication systems.

Role requires shift working 7AM to 11 PM UK, Monday - Friday.

Key Responsibilities:

• Configure and manage Enterprise Voice and Direct Routing in Microsoft Teams.
• Develop and enforce voice policies and Class of Restrictions.
• Manage routing over complex infrastructures including TDM, Ribbon SBC, SIP, Media Gateways, VoIP, and H.323.
• Administer and troubleshoot PBX, codecs, and QoS.
• Read and analyse logs/traces from Microsoft Teams & S...