Unit Head, Fraud Management

Job Purpose

Leading a team responsible for detecting, preventing, and managing fraud in online banking via the Fraud Management System (FMS) and the National Fraud Portal (NFP). This role involves overseeing daily operations, developing fraud monitoring and investigation strategies, and ensuring compliance with regulatory requirements.

Responsibilities

• Managing the fraud monitoring teams (including the 24by7 operations) for Online Banking (RIB/MB, AffinMax and e‑Wallet), overseeing the NFP operations, and leading the investigation and recovery processes.
• Reviewing Online Banking Fraud Management SOP, policies and system’s effectiveness and recommending changes/enhancements to ensure business adherence to fraud management guidelines and compliance requirement.
• Serving as liaison officer in charge of communicating with law enforcement officer, IBTF, BNM, PayNet, PDRM, FMOS, Legal Counsel, System Vendor, Internal Auditors & other busin...