User Operations Manager

This role sits at the intersection of operations, product, data, and business strategy. You'll own the full operational engine behind key consumption moments for Mid-to-High Value Users — from identifying the right scenarios to building the playbook and executing it end-to-end.

You'll work across Restaurant Ops, Courier Ops, Product, CRM, Customer Experience, and Marketing, requiring strong cross-functional coordination and a bias for action.

What You'll Do

• Identify, validate, and prioritize core consumption moments for high-value users
• Build a structured Scenario framework to map demand opportunities and guide development priorities
• Conduct competitor scenario analysis to benchmark order share and identify gaps
• Design and execute user surveys to understand pain points and behavioral drivers
• Translate data insights into operational actions and strategic recommendations
• Manage scenario budgets includ...