Job Description
Join Zen Educate as a Customer Support Representative in Vancouver, BC, and play a key role in education. Help schools with immediate needs in a hybrid work environment.
In this full-time position, you will deliver exceptional support to educators, ensuring timely responses and effective solutions. Your insights will help shape the quality of service to schools, making a difference on the ground level. If you're passionate about education and problem-solving, this place is for you!
Key Responsibilities:
• Address queries from schools and educators efficiently
• Maintain management of support communications and inbox
• Develop resources for the Knowledge Base improving service
• Suggest enhancements based on customer feedback and queries
• Liaise with US-based teams to resolve complex situations
Requirements:
• Strong background in Customer Service or Success
• Proficient in support tools like Google Suite
• Clear communication skills, both written and v...
In this full-time position, you will deliver exceptional support to educators, ensuring timely responses and effective solutions. Your insights will help shape the quality of service to schools, making a difference on the ground level. If you're passionate about education and problem-solving, this place is for you!
Key Responsibilities:
• Address queries from schools and educators efficiently
• Maintain management of support communications and inbox
• Develop resources for the Knowledge Base improving service
• Suggest enhancements based on customer feedback and queries
• Liaise with US-based teams to resolve complex situations
Requirements:
• Strong background in Customer Service or Success
• Proficient in support tools like Google Suite
• Clear communication skills, both written and v...
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