Vendor Operations – Customer Facing (Crossborder), Scommerce

Job Description

• Coordinate and ensure compliance on delivery schedules, inbound/outbound processes, and inventory management to prevent delays or errors.
• Resolve operational issues, including incorrect deliveries, incomplete shipments, penalties, and buyer escalations.
• Monitor returns, refunds, and shop penalties, identifying recurring problems and addressing root causes.
• Ensure that warehouse claims (damaged, expired, missing) are happening and that proper pre- and post-checking is done for all requests.
• Ensure RTS and liquidation scheduling accuracy.
• Coordinate with internal PICs to ensure timely payment reconciliations.
• Proactively monitor orders to prevent fraud and order cancellations.
• Address operational challenges raised by Crossborder PICs and KAMs, ensuring swift resolutions and proactive communication.
• Represent Vendor Operations (VOps) in Crossborder meetings providing opera...