Vendor Operations Manager

Job Description

OVERALL PURPOSE

The Vendor Manager provides leadership, direction and oversight in managing third-party supplier relationships within a high volume, fast paced client service environment. This role ensures the delivery of consistent and high-quality service experience through vendor partners supporting the Client Care Centre.

The Vendor Manager is accountable for ensuring external vendors meet contractual obligations, performance targets, and service standards aligned with the CCC’s objectives. This includes strong execution of governance frameworks, performance management, and continuous improvement practices to drive optimal outcomes. The role requires close collaboration with internal stakeholders and vendor partners to deliver on key performance metrics and client experience goals.

SPECIFIC ACCOUNTABILITIES