Job Description
Shape the future of travel by managing customer experience at VIA Rail. As the Customer Experience Manager, you'll lead teams committed to safe, high-quality service across Canada’s premier rail service.
This managerial role demands operational oversight, effective employee coaching, and proactive engagement with customer feedback to ensure continuous improvement. You will not only supervise staff but also manage interactions with diverse stakeholders to enhance service delivery while ensuring compliance with relevant regulations. Travel across the network is part of this key position.
Key Responsibilities:
• Oversee on-board and station-based service activities
• Perform regular service inspections and audits
• Handle emergencies to minimize operational disruptions
• Investigate consumer feedback and recommend solutions
• Facilitate team training and development initiatives
Requirements:
• University degree or 5 years in a supervisory role
• Bilingual com...
This managerial role demands operational oversight, effective employee coaching, and proactive engagement with customer feedback to ensure continuous improvement. You will not only supervise staff but also manage interactions with diverse stakeholders to enhance service delivery while ensuring compliance with relevant regulations. Travel across the network is part of this key position.
Key Responsibilities:
• Oversee on-board and station-based service activities
• Perform regular service inspections and audits
• Handle emergencies to minimize operational disruptions
• Investigate consumer feedback and recommend solutions
• Facilitate team training and development initiatives
Requirements:
• University degree or 5 years in a supervisory role
• Bilingual com...
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