Virtual Receptionist (CG - 10032024 - PTVR)

About the job Virtual Receptionist (CG - - PTVR)

Position: Virtual Receptionist
Number of hours: 17 hours/week
Schedule: EST

Tasks required:

• Client Support:

  • Respond to client inquiries via email and other communication methods regarding appointments, service offerings, and general inquiries.

  • Assist clients with booking, cancellation, and rescheduling appointments through the company's online booking platform.

  • Provide support in navigating the company’s website, including the new booking and online payment features.

  • Act as a liaison between clients and service providers to facilitate clear communication and resolution of issues.

  • Address concerns and elevate complex issues to appropriate team members.

• Service Provider Support:

  • Assist all service providers with scheduling, session updat...