Job Description
- Facilitate virtual visits between patients and healthcare providers, ensuring a smooth experience.
- Manage scheduling and coordination of appointments, prioritizing patient needs.
- Assist patients in navigating virtual visit platforms and resolving technical issues.
- Maintain accurate records of virtual interactions and follow up on patient satisfaction.
- Serve as a point of contact for inquiries related to virtual visit procedures.
Requirements
- Educational Qualifications: Diploma in Health Administration or relevant field.
- Experience Level: At least 2 years of experience in a customer service role, preferably in healthcare.
- Skills and Competencies: Proficiency in English language and communication.
- Skills and Competencies: Excellent customer service and organizational skills.
- Skills and Competencies: Familiarity with EPIC tool ...
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