Job Description
Location: Central Birmingham - On Customer Site
Salary: £30,384 + 5% annual bonus
Working hours: Full time 37.5 hours per week – Monday to Friday
Duration: Permanent
NPPV Level 3 Security Clearance
What You’ll Do
In this role, you will:
- Be the go-to expert for all day‑to‑day account activities, from processing orders to handling calls, emails, and queries with speed and accuracy
- Provide expert advice on technical, network, and billing queries, resolving issues efficiently and confidently
- Build strong, trusted relationships with customers, end users, and internal teams as their first point of contact
- Partner with Credit Control to help resolve billing concerns like outstanding debt and late payments
- Create and quality‑check management information (MI) and billing reports, delivering insightful analysis and regular reporting packs
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