Voice of Customer Program Manager

## Voice of Customer Program ManagerApplylocations: 18F The Globe Towertime type: Full timeposted on: Posted 30+ Days Agojob requisition id: R At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.## **Job Description**Harvests VOC insights across various sources to identify opportunities for ongoing Customer Experience improvement. Enables internal business partners to address VOC insights through Stakeholder Engagement and Program Management**DUTIES AND RESPONSIBILITIES:****Harvests VOC insights across various sources to identify opportunities for ongoing Customer Experience improvement*** Analyzes and integrates data from customer feedback, social sentiment, operational data, qualitative/observational research* Surfaces insights on customer issues/pain points, determines root causes (e.g. internal challenges) and highlights key...