Job Description

Overview: 
We are hiring a VoIP Technical Support Specialist to provide customer support for a VoIP company. This role involves handling support tickets, emails, phone calls, data entry, and basic troubleshooting for phone systems, internet-related issues, and customer account needs. 
The ideal candidate has excellent English communication skills, a strong technical background, and experience with VoIP, IT support, computers, or networking. 
Responsibilities: 
Respond to customer support tickets, emails, and phone calls 
Troubleshoot VoIP-related issues, including call quality, connectivity, extensions, IP phones, softphones, and basic setup problems 
Assist customers with phone system questions, service issues, and account updates 
Document all customer interactions, troubleshooting steps, and resolutions clearly 
Enter and update c...
            

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