Job Description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
In this role you will:- Lead a future‑ready Customer Experience strategy for IWPB, by embedding a client‑centric culture and using NPS/data insights to deliver delightful experiences across all journeys and touchpoints.
- Own and drive the Net Promoter System, partnering with stakeholders to identify root causes and redesign customer journeys using insights (including complaints) to improve NPS, satisfaction, and reduce complaints.
- Drive actions to achieve desired customers outcomes – including Fair Dealing Principles.
- Drive a customer‑centric culture by using integrated insights, research, co‑creatio...
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