The Warranty Coordinator is responsible for the management of all warranty claims and the provision of timely and effective advice, guidance and support to the Technical Support and Service Teams and their Customers.
Responsibilities
Key Responsibilities
Process Warranty Claims — Prepare, submit, and track warranty claims to relevant factories, ensuring accuracy and compliance with warranty guidelines.Review Documentation — Verify repair orders, technician notes, parts usage, and labour times before claim submission.Liaise With Stakeholders — Communicate with internal key stakeholders such as technicians, service managers, and Advisors to resolve claim issues or gather missing information.Maintain Records — Keep organised digital and physical records of all claims, approvals, denials, and reimbursements.Monitor Claim Status — Follow up on outstanding clai...