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Warranty Coordinator, serviceQ

📍 Qualico Canada • Edmonton, Alberta, Canada • Posted March 18, 2026

Full Time Posted March 18, 2026
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Job Description

Job Overview

Reporting to the Office Manager, as the Warranty Coordinator you will validate warranty service requests and triage both emergency and non-emergency requests. You also manage record keeping systems and act as the conduit between homeowners and the field team. 

Your day-to-day responsibilities will include:

  • Managing and monitoring service requests on a daily basis to ensure requests are processed and completed in a timely manner. 
  • Validating and determining warrantable requests to coordinate assessment appointments or repairs accordingly. 
  • Monitoring warranty expiry and sending reminders to homeowners prior to expiration date. 
  • Responding to inquiries or concerns from homeowners or other departments in a professional and efficient manner. 
  • Assisting in the development and improvement of warranty services processes to enhance efficiency while minimizing costs. 
  • Maintaining documentation, ho...

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