WFM Leader: Forecasting, Scheduling & Real-Time Ops

Teleperformance seeks a Workforce Management Manager in Cape Town, responsible for efficient management of accounts and staff. This role demands expertise in forecasting, scheduling, and operational efficiency. Ideal candidates will have at least 6 years in WFM tools, excellent leadership, and analytical skills. The position involves collaboration with various departments to ensure staffing aligns with business objectives. If you thrive on performance metrics and optimizing processes, we want to hear from you.
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