WFM Manager: Forecasting, Scheduling & Real-Time Ops

HCLTech is looking for a WFM Manager in Metro Manila, Taguig to oversee workforce forecasting, scheduling, and optimization. The ideal candidate will use data-driven insights to enhance performance and service levels while leading a team of analysts.

Responsibilities include real-time management of staffing levels, tracking key performance indicators, and compiling reports for senior leadership. A successful candidate will have robust workforce management experience and proficiency in WFM software.