Job Description
Scope of role for WIFI Support Engineer position:- Primary Responsibility is to support all WIFI severity incidents globally and provide expertise in resolution.
- Have Strong working knowledge of Wi-Fi infrastructure – Juniper/MIST would be preferred.
- Working with other IT teams including Incident Management during crisis and represent Connectivity.
- Work within global diverse team of engineers and vendors to provide support on a follow the Sun basis.
- Drive down infrastructure service outages and repeat failures.
- Present during Post Incident Reviews.
- Ensure global standards are set and adhered to.
- Work with Service Providers, ensuring contractual service is delivered and work with them on Continuous Improvement.
- Strong technical skills for handling Wi-Fi Incidents- Strong understanding of Data Networks Topologies and protocols.
- Drive to improve the services we provide to our business.
- Need to be a good team player and able to...
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