Job Description
Role Summary:
We are seeking a Senior L3 Wireless Technical Support Specialist to serve as the ultimate technical authority for a global Cisco enterprise environment. In this high-visibility role, you will own the most challenging P1/P2 incidents, mentor L2 engineers, and drive the root cause analysis (RCA) that keeps our global infrastructure stable. This is a mission-critical position operating during US Eastern Standard Time (EST).
Key Responsibilities:
- L3 Escalation Mastery: Act as the final escalation point for complex wireless issues across multiple global enterprise sites.
- Incident Leadership: Own high-severity (P1/P2) wireless incidents end-to-end, leading technical bridges...
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