Job Description
Make a difference. Be happy. Grow your career.
Application Analyst II
This role provides advanced support for clinical and business applications within the Managed Services division of Nordic Global. It requires a comprehensive understanding of the healthcare landscape, application functionalities, and great responsibility in managing support requests, documentation, and vendor relationships.
Key Responsibilities
- Respond to application support requests and incidents within defined SLAs, ensuring high-level customer service and communication.
- Manage application and team documentation through proper document management lifecycles.
- Maintain and expand relationships with software vendors, ensuring application teams receive top-tier support.
- Achieve necessary certifications and continue professional development.
- Participate in and lead smaller analyst-led projects, taking on basic project management task...
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