Job Description
Select how often (in days) to receive an alert: Create Alert
Division & Section:
Customer Experience, Business Intelligence & Workforce
Job Type & Duration: 1 Full-Time, Temporary (12 month) Vacancy
Salary Range:
$87,800.00 - $116,745.00
Hiring Zone: $96,819.00 - $104,972.00
Shift Information:
Monday to Friday, 35 Hours per Week
Affiliation:
Non-Union
Number of Positions Open:
1
Posting Period:
02-Jun-2026 to 11-Jun-2026
Job Description You will oversee real‑time intraday workforce monitoring and forecasting activities, including making real‑time schedule updates, supporting the creation, maintenance, and optimization of staff schedules, monitoring agent activity and schedule adherence live, and producing extensive workforce performance reports. The role identifies and escalates adherence and performance issues that impact service levels to Supervisors ...
Division & Section:
Customer Experience, Business Intelligence & Workforce
Job Type & Duration: 1 Full-Time, Temporary (12 month) Vacancy
Salary Range:
$87,800.00 - $116,745.00
Hiring Zone: $96,819.00 - $104,972.00
Shift Information:
Monday to Friday, 35 Hours per Week
Affiliation:
Non-Union
Number of Positions Open:
1
Posting Period:
02-Jun-2026 to 11-Jun-2026
Job Description You will oversee real‑time intraday workforce monitoring and forecasting activities, including making real‑time schedule updates, supporting the creation, maintenance, and optimization of staff schedules, monitoring agent activity and schedule adherence live, and producing extensive workforce performance reports. The role identifies and escalates adherence and performance issues that impact service levels to Supervisors ...
Apply for This Position
Ready to take the next step? Click the button below to submit your application.
Submit Application