Job Description
About the Job
We are changing the way people think about customer care, and we need your help
We’re seeking a Workforce Manager to direct, manage and supervise all activities related to the Workforce team for a dedicated IntouchCX program. We’re looking for a leader who has the vision, experience and passion to contribute to our culture and the success of our programs.
As Workforce Manager, You Will…
- Work closely with Operations to ensure all team members are focused on the delivery of company goals and objectives of our partners
- Interact with external partners and develop long term relationships
- Assist in analyzing partner metrics and staffing on a consistent basis
- Make recommendations for efficiencies on programs
- Actively manage, support, motivate and retain members of the Workforce team
- Participate in Sales meetings and requests for information
- Maintain awareness of emerging industry too...
Apply for This Position
Ready to take the next step? Click the button below to submit your application.
Submit Application