Workplace Experience Manager

As a CBRE Workplace Experience Manager, you will manage employees overseeing the delivery of workplace experience services such as concierge, reception, meeting & event management, and administrative office duties. This role is part of the Workplace Experience function, responsible for providing world‑class customer service to clients and visitors of a designated building.

• Provide formal supervision to employees, monitor training and development, conduct performance evaluations and coaching, and oversee recruiting and hiring.
• Coordinate and manage the team’s daily activities, establish work schedules, assign tasks, and cross‑train staff. Set and track departmental deadlines and mentor as needed.
• Build and maintain trusted client relationships, negotiate with clients, partners, and associates to resolve conflicting priorities.
• Ensure support is efficient and consistent, propose regular process i...