Job Description
Workplace Support (WPS) Engineer
Provides end-user IT support and hands‑on (“hand & eyes”) assistance for desktops, laptops, peripherals, and local applications, while supporting local and global IT operations.
Key Responsibilities- Deliver 1st & 2nd level IT support to end users
- Provide Hand & Eyes support to regional and global IT teams
- Manage and monitor IT tickets (ITSM tool)
- Support hardware/software deployment, upgrades, and maintenance
- Manage IT assets, purchases, and invoices
- Ensure user satisfaction and service quality
- Support security, compliance (ISO, ISAE), and risk management
- Maintain data confidentiality, integrity, and availability
- Assist with budgeting and cost control
- Provide training and guidance to users
- Support local and global IT projects
- Windows (10, Server 2012 R2 / 2016), Hyper...
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